The first step is to log into the website by clicking on the button “Sign in” located on the top right-hand corner of the title bar. You will be sent to a welcome page with two areas: on the left side to log in, and on the right side to create your personal account.
Step by step : how to create my account :
1) enter your email address and click on “Create an account”
2) choose your customer set : individual, business or firefighters/military/police.
3) register your personal informations and your password
4) to conclude, click on the button “Create my account”
Then, you will be able to identify yourself with your login email address and password in the box on the left by clicking on the button "Sign In".
Please follow the step number 1 to 4 mentioned above, without forgetting to choose the customer set “firefighters/military/police”. Thus, you will benefit from preferential pricing on the website compared to the others customer sets.
To take advantage of the Tactical offer, you must send us a proof of your situation (professional police officer card, military identity card, certificate of service as a firefighter) and a photocopy of your identity card on the following link : documents required.
Yes it is possible to test/see our products in our showroom located in La Seyne-sur-mer (France) at CrossFit La Seyne box. The box is fully equipped with our equipment: Rigs, Wallmounts, small equipments.
By default, the surface treatment of our racks is intended for indoor use but you have the option on the product pages of our structures to choose the option for outdoor use through the galvanizing process to avoid any possible damages.
Orders can not be edited but can be canceled. If you ordered a wrong size or if you made a mistake when entering your address, please place a new order with the correct information. You will receive a refund for your first order once it is returned.
If you did not receive your package, please check our delivery times by consulting the progress of your order. In case the deadlines are exceeded, you can send us a reminder email and we will do what is necessary to treat it as soon as possible.
We guarantee you a 100% secure payment with 3D Secure Payment and with the https: // protocol which certifies the encryption of your data and the authentication of our e-commerce. We have implemented an order verification process to ensure that no one is using another person's bank details without their knowledge. As part of this verification, we may ask the customer to fax or email us a copy of an identity document and a proof of address of less than 3 months. In this case, the order will be validated only after receipt and verification of the files sent by our services.
It depends on your order : the quantity, the type of product, etc. In accordance with article L121-20-3 of the French Consumer Code, the delivery time of your order is indicated in your shopping cart before the final payment. It should be noted that there is a delay of order processing by the logistic service of the Seller. Any order of stock item confirmed before 11:00 am will be processed and sent to you within 24 to 48 hours.
If an anomaly is found, we invite you to contact us and we will do our best to make it right for a return of the product according to the formalism described in the article "Right of withdrawal" of our general conditions of sale and / or exchange the product in order to guarantee you a quality up to our commitments.
As a customer, you benefit from a 14-day period to exercise your legal right of withdrawal and 14 additional days following the sending of the form. In the case of a product order, the delay is counted from the receipt of the products. In the case of a service delivery order, the period runs from the acceptance of the offer. If the 14-day period expires on a Saturday, Sunday or an official holiday or a non-working day, it is extended until the next business day. You do not have to provide any reason to exercise your right of withdrawal, you will not suffer any penalties.
In case of exercise of the right of withdrawal, you must send the product to the following address: Tactical Steel, 117 Avenue Marcel Berre 83500 La Seyne-sur-mer. The return costs are exclusively at your charge. In order to facilitate the return of the product and the file processing, you can contact us in advance by e-mail : firstname.lastname@example.org or by phone at 04 94 89 68 63 to obtain a number and a return voucher.
The exercise of the right of withdrawal gives rise to a refund of the amount paid during the order as soon as possible and at the latest 14 days from the date on which you exercised this right. We may nevertheless defer the refund until the recovery of the goods or the proof of their redirection by the customer for physical goods. It should be noted that the amount of goods is refunded fully but the shipping costs paid by the customer are reimbursed up to the cost of standard delivery. The refund will be made according to the initial method of payment chosen. The refund of purchases made by gift vouchers may only be done in the form of different gift vouchers for the identical amount as that paid out.
In case of unavailability of products after placing the order, you will be informed by e-mail or by phone or mail. We will offer you :
- the replacement of the product ordered by a similar product at an identical price. In this case, after receipt of the other product, the return costs resulting from the exercise of the right of withdrawal will be paid by Tactical Steel
- the refund of the amount paid within a maximum period of thirty days. Beyond this term, these amounts are yielding interest at the legal rate