Privacy Policies

The protection of personal data is an important concern to us. We value your privacy and we collect, process and use personal data in accordance with the laws and regulations of the Federal Republic of Germany as well as superordinate European legal requirements.

By agreeing to the following privacy policy you hereby consent to the collection, processing and use of personal data by Tactical Steel, 117 avenue Marcel Berre, 83500, La Seyne-sur-mer, France - hereinafter referred to as the Supplier - in compliance with the applicable legal requirements and the following provisions."

1 Your personal information

The protection of your personal information is important to us at Tactical Steel (‘Tactical Steel’, ‘nous’ ou ‘notre’). We respect your privacy and want you to understand what we do with the information we hold about you. This privacy policy explains how we collect, protect, share and use your personal information.

1.1 What is personal information and what is processing of personal information

Personal information (or data) is any information relating to you and that alone or in cumulation with other pieces of information gives the opportunity to the person that collects and processes such information to identify you as a person. It can be your name, your identification number, your location data, or information related to your physical, physiological, genetic, mental, economic, cultural or social life. Processing of the information means any action with your personal data, for example, collection, recording, organisation, structuring, storage, use, disclosure by any means and so on.

1.2 Personal information we collect

We may collect the following types of personal information from you when you use Tactical Steel services or products :

  • Contact details: information that allows us to contact you directly such as your name, email address, telephone number and addresses associated with your account or order.
  • Tactical Steel account details when you use Tactical Steel website, you will be asked to register with us and create an account. Your account details include your user name, password and your contact details, such as your name, address and email address.
  • Transaction information: records of the products and services you purchase from us.
  • Delivery information:information relating to the delivery of our products to you.
  • Records of your discussions with our customer support teams: when you share comments and opinions with us, ask us questions or make a complaint we will keep a record of this. This includes when you send us emails, phone our customer service team or contact us through social media such as through Twitter or our Facebook page. We may also monitor and record our phone calls with you to make sure we are living up to the standards we want, as well as relevant laws and regulations.
  • How you use our website: when you use our website we collect information about the pages you look at and how you use them.

You are not required to provide any of the personal information described above to us, however, if you do not do so, you may not be able to use our products and services or the functionality of our products may be reduced.

1.3 What we use your personal information for

PurposePersonal information used
Provide our services to you and maintain your account All the personal information we collect
Take payment for our products Transaction and payment information
Deliver products to you Delivery information
Installation and servicing Installation and service history Boiler Monitoring Data
Answer your queries or complaints All the personal information we collect
Maintain and improve our products All the personal information we collect
Data analytics and statistical research to help us better understand how our products are used in the home and make suggestions and recommendations to you about the use of our products
  • How you use our products
  • How you use our website
  • Transaction information
  • Records of your discussions with our customer support teams
Staff training All the personal information we collect
Develop new products and services All the personal information we collect
Determine products that may be of interest to you All personal information we collect (but not your payment information)
Direct marketing Contact details Products and services that we have determined may be of interest to you
Validating referral scheme applications Contact details
Investigating misuse of your account, fraud and debt collection All the personal information we collect

We may anonymise and aggregate any of the personal information we hold (so that it does not directly identify you). We may use anonymised and aggregated information for purposes that include testing our IT systems, research, data analysis, improving our site, products and developing new products and services.

1.4 Sources we collect your personal information from

We will collect personal information from a number of sources. These include the following :

  • Directly from you: for example, when you create your Tactical Steel account with us, purchase products from us, complete forms we provide to you, enter our competitions and promotions, contact us by phone, email or communicate with us directly in some other way.
  • Other companies we work with: provide us with information to help us deliver our products to you, and to understand you better.

1.5 How we protect your personal information

We take technical and organizational measures to ensure the personal information is processed in a manner that ensures appropriate security of information, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage.

1.6 Who we share your personal information with

We share personal information with the following parties:

  • Installers and service engineers: so that they can book appointments with you and provide installation and product maintenance services.
  • Delivery companies: to deliver products that you have ordered from us.
  • The Government or regulators: where we are required to do so by law or to assist with their investigations.
  • Police and law enforcement: to assist with the investigation and prevention of crime.
  • Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.

We do not disclose personal information to anyone else except as set out above. We may provide third parties with aggregate statistical information and analytics about users of our products and services but we will make sure no one can be identified from this information before we disclose it.

Under no circumstances will we disclose data to third parties not specified here for advertising purposes.

1.7 How long do we keep personal information

We will keep your personal information for as long as you have an account with us. After you close your account with us we will keep your personal information for a reasonable period to maintain our records and legal obligations to you. Sensitive personal information such as location information is automatically deleted after 2 weeks even when your account is active.

2 Marketing

In accordance with the marketing preferences you set when creating your account or that you set with us a later date, we may contact you by email, push notification, text, mail or phone with information about products and services we believe you may be interested in. If you tell us not to email, push notification, mail or phone you with direct market we won’t contact you in that way. You can let us know at any time that you do not wish to receive marketing messages by sending an email to us at You can also unsubscribe from our marketing emails by clicking on the unsubscribe link in the emails we send to you.

3 Cookies

A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site’s computers and stored on your computer’s hard drive. You can configure your browser to be informed about the use of cookies and decide individually about their acceptance on a case by case basis or you can configure your browser to generally exclude cookies for certain cases. If you choose not to accept cookies, the functionality of our site may be reduced.

4 Your rights in relation to your personal information

You have the following rights in relation to your personal information:

  • the right to be informed about how your personal information is being used
  • the right to access the personal information we hold about you
  • the right to opt-out of receiving direct marketing messages
  • the right to request the correction of inaccurate personal information we hold about you
  • the right to request the blocking or deletion of your personal information where the processing does not comply with applicable data protection laws.

To exercise any of the above rights, or if you have any questions relating to your rights, please contact us by using the details set out in the ‘Contacting us’ section below. If you are unhappy with the way we are using your personal information you can also complain your local data protection regulator. We are here to help and encourage you to contact us to resolve your complaint first.

5 Changes to this notice

Our activities may evolve over time and we may update this privacy policy accordingly. When we change this policy in a material way, we will update the version date at the bottom of this page. For significant changes to this policy we will try to give you reasonable notice unless we are prevented from doing so. Where required by law we will seek your consent to changes in the way we use your personal information.

6 Contacting us

6.1 Options to Contact us

In the event of any query or complaint in connection with the information we hold about you, please email our Data Protection Officer at: or by mail at:

Tactical Steel

117 avenue Marcel Berre

83500 La Seyne-sur-mer


6.2 Time for reply and reaction

We will provide information on action taken on your request related to your rights specified above within one month of receipt of the request for the longest. That period may be extended by two further months if we are overwhelmed by the number of the requests. We will inform you of any such extension within one month of receipt of the request, together with the reasons for the delay.

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